Overview

At Evonicmedia, we are committed to providing high-quality digital products, including website templates and UI kits. This policy explains how we handle returns and refunds for both our direct products and affiliate products sold through external marketplaces.

Digital Product Delivery

All products sold by Evonicmedia are digitally delivered. Upon successful payment, download access is provided instantly.

Returns & Exchanges

Due to the nature of digital goods, we do not accept returns or exchanges once the product files have been downloaded or accessed.

Refund Eligibility

We offer refunds only under the following circumstances:

• Duplicate purchase of the same product at the same time.
• The product is unusable, and our support team is unable to fix the issue.
• The download files are corrupt or incomplete, and a corrected version is not provided within a reasonable time.

⚠️ Refunds are not applicable for:

• Change of mind.
• Lack of technical skill to use the product.
• Misinterpretation of product features.
• Products downloaded and then requested for refund.

Affiliate & Marketplace Products

Some products promoted on our website are sold through third-party marketplaces (e.g., Themeforest by Envato).

If you purchase an affiliate product, the sale, delivery, and refund policies are handled by the respective platform (e.g., Envato).
Evonicmedia is not responsible for support, returns, or refunds related to affiliate or external marketplace purchases.

For any issues with such purchases, please contact:

Themeforest Support: https://help.market.envato.com

Need Help?

If you’re experiencing an issue with a product bought directly from us, please contact our support team first so we can assist:

Email: [email protected]